Health Navigator
Active + Health Navigator for the Integrated Care Pathway (ICP) team
Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.
Mō te Tūranga | About the Role
Active+ is seeking a Health Navigator to join our Integrated Care Pathway (ICP) team in Auckland. In this pivotal role, you’ll work alongside Kiritaki (clients) to ensure they can access and engage in the care they need to recover and thrive. You’ll engage with our Kiritaki, develop an understanding of their rehabilitation needs, coordinate appointments, manage communication, and remove barriers—cultural, logistical, or systemic—to make their journey through the ACC ICPMSK service as seamless and effective as possible.
As part of the Navigation Team, you’ll collaborate with fellow Navigators, our national provider network, and internal teams to deliver high-quality, connected support. You’ll also provide rehabilitation pathway insights to guide consistent care, develop resources to educate both clients and providers, and monitor performance to ensure services meet contract and outcome requirements.
This is a full-time, permanent role based in Auckland, offering flexible hybrid working and opportunities to visit clinics across our network. If you’re driven to deliver results, passionate about client-centred care, and skilled in managing complex health journeys, this is your chance to make a real impact.
Ngā pūkenga me ngā wheako | Skills and experience
- Proven expertise in client advocacy – skilled at navigating complex health journeys and supporting clients to achieve the best possible outcomes.
- Deep understanding of the ACC ICPMSK model and confidence working within contract frameworks to deliver quality, compliant services.
- Culturally safe and inclusive approach, with a genuine commitment to equity and respectful communication across all interactions.
- Outstanding communication skills – confident in having robust client conversations, discussing health histories, educating clients about programme expectations, and maintaining clear, professional communication with providers, ACC, and internal teams via calls, email, and text.
- Highly organised and detail-focused, able to manage multiple clients at different stages of their pathway while keeping everything on track.
- Tech-savvy, with experience using Microsoft 365, Excel, and practice management systems such as Gensolve.
- Collaborative and values-driven, living our principles:
- Care First – putting clients, the team, and outcomes at the heart of everything you do.
- Better Together – building strong relationships with all stakeholders to deliver seamless, best-practice pathways.
- Pursue Excellence – continuously improving processes and outcomes for clients, providers, and ACC. - Experience in healthcare or client-facing roles is an advantage, bringing valuable insight into supporting people through their recovery journeys.
- Eligibility to work in New Zealand – New Zealand citizenship or residency is required.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, with an extra ‘appreciation day’ per annum, generous Christmas/New Year breaks, and long service benefits.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and funded on-line GP and EAP access.
- Flexibility & Growth: Flexible working arrangements and well-supported learning opportunities, with professional development and access to Southern Cross Learning Hub modules including Cultural programmes.
Ko wai matou | Our Organisation
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion
As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people.
We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare
