Specialist Engagement Manager
Specialist Engagement Manager
Ormiston Hospital
Ormiston Hospital is a modern private surgical hospital based in Flat Bush, serving the communities of East and South Auckland and patients from across the wider Auckland region. Since opening in 2009, we have continued to grow our specialist services and invest in high-quality care, technology and the experience of our patients and specialists.
Mō te Tūranga | About the Role
At its heart, this is a relationship role – and we’re looking for an exceptional people person to make it their own. As our Specialist Engagement Manager, you’ll be the key connection between Ormiston and our specialist community. You’ll be highly visible across the hospital and wider healthcare network, building genuine, trusted relationships with specialists, surgeons, GPs, referrers and our hospital teams.
You’ll get to know our specialists, their practices and what matters to them. You’ll understand where there are opportunities to strengthen their relationship with Ormiston, grow their activity, improve their experience and address challenges early. Just as importantly, you’ll be someone who follows through – turning great conversations and ideas into action. Working closely with the CEO and Executive Leadership Team, you’ll play an important role in retaining and growing our existing specialist community while attracting new specialists to Ormiston. Bringing a strong commercial mindset, you’ll identify opportunities for increased activity, new services and stronger referral pathways, using relationships, market intelligence, referral trends and performance insights to inform where we focus our efforts.
You’ll also work closely with Marketing to champion our specialists and services, strengthen engagement with GPs and referrers, develop meaningful CME and networking opportunities, and continue building Ormiston’s presence across the healthcare community. This is a varied, influential and highly visible role for someone who genuinely loves connecting with people, building relationships, opening doors and making things happen. This is a permanent role based at Ormiston Hospital, available at 0.8–1.0 FTE.
Ngā pūkenga me ngā wheako | Skills and experience
- A naturally engaging, confident and personable style, with a genuine enjoyment of meeting people and building connections.
- The ability to build credibility and trusted relationships with medical specialists, GPs, referrers and senior stakeholders.
- Strong interpersonal awareness – you listen, understand what matters to people and adapt your approach accordingly.
- A proactive and responsive approach, with a reputation for following through and getting things done.
- Strong commercial acumen and the ability to recognise opportunities and turn relationships into sustainable growth.
- Experience in healthcare relationship management, business development or specialist engagement, or a clinical/allied health background such as physiotherapy or occupational therapy combined with strong relationship and commercial capability.
- A good understanding of New Zealand’s private healthcare sector, including private health insurers, ACC, funding arrangements and referral pathways.
- The confidence to engage with specialists about their practice, activity, experience, challenges and opportunities for growth.
- Experience developing GP, referrer or specialist engagement initiatives, including CME events, would be advantageous.
- The ability to use data, trends and market intelligence to identify and prioritise opportunities.
- Strong organisational skills and the ability to work autonomously while remaining closely connected to the wider team.
- An adaptable, positive approach and the confidence to operate in a changing environment.
- Confidence using CRM, patient management and/or referral systems.
- A current New Zealand driver’s licence is essential.
- Established relationships across the specialist, GP, allied health or wider healthcare community would be an advantage.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Influence and autonomy: A highly visible role with the opportunity to directly influence Ormiston’s specialist engagement and growth.
- Executive connection: Work closely with the CEO, Executive Leadership Team and senior clinical leaders.
- Competitive rewards: An attractive remuneration package.
- Health & wellbeing: Access to a comprehensive wellbeing programme.
Ko wai matou | Our Organisation
Ormiston Hospital operates in partnership with Southern Cross Healthcare, which is the majority shareholder. This partnership supports Ormiston’s continued growth and our ability to deliver high-quality surgical and endoscopy services to the communities of East and South Auckland and beyond.
If you have specific needs or would like to discuss how we can support you, please contact the Southern Cross Healthcare Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
